Scope of Service
Guardforce Security Services provide a wide range of security solutions, approved by the Dubai Police Department of Protective System (DPS) listed below, that are aimed at meeting the requirement of our clients within a wide variety of industries including retail, finance, education, hospitality and other commercial and industrial sectors:
At Guardforce Security Services, we deliver a service appropriate to our client’s needs and budget. Our Vision is to offer “quality & cost effective security solutions with total commitment and customer satisfaction” to the entire enterprises in the United Arab Emirates.
We place great emphasis on what our customers want and therefore the calibre of staff deployed to protect our client’s premises are based on recruiting specific personnel to meet the specific site needs as part of our standard recruitment and selection processes. We also offer our clients the opportunity to interview all prospective security guards prior to deployment.
Our Supervisors make regular and unannounced visits at any time that we have our security personnel operating on your premises. You will be able to view when these visits as all Supervisors sign the Assignment Logs. In addition, welfare visits are regularly carried out to ensure our guards are receiving adequate support and assistance and to ensure that your premises are safe and protected.
Our clients have the right to request the removal of a security officer from site for whatever reason. We will always comply with your requirements. In every case Guardforce Security Services, will undertake a documented investigation to ensure such eventualities are minimised.
As with any service industry provider of staff, our security guards can be sick or require other short notice absences, and are entitled to take annual holidays. Guardforce Security Services will take measures to ensure that such occurrences do not compromise the level of service our clients expect.
In the case of unplanned and sudden absences, Guardforce Security Services management team will do everything we can to reduce the impact on our clients. We will ensure that the security officer waiting to be relieved remains on site until a suitably trained replacement is available (usually within 90 minutes). Our management team will select the most suitable relief officer from our team of relief staff, who will attend to your premises immediately. A member of our management or supervisory team will personally take over duties should there be more than a 90 minute delay in the relief guard being available.
Pre-planned holidays are similarly covered through the pool of fully trained relief guards. In this way we ensure that the standard of service remains at the same high level on the few occasions when your regular security officer isn’t available.
Our uniformed security officers are ideal for deterring would-be criminals. They’re also perfect for apprehending anyone that causes any disturbance on your premises. Whether you’re hiring security officers for a retail shop, an office block or even a residential property, our highly trained staff are the very best people to hire.
The security patrols that we provide include highly trained members of staff that know how to deal correctly with any potential situations that arise. Security patrols are another great way to deter would-be criminals. Whether you require round the clock security patrols, or even just patrols on an ad-hoc basis, we can help you.
You don’t need to worry about going out there and hiring an employee or a team of employees to fulfill the above roles – we’ll do it all for you. Why not contact us today to talk about how we can help you to keep your business secure? Simply pick up the phone and call us or send an email right away – we’ll be happy to assist you.
Our control room is supervised 24 hours a day, 7 days a week. Representing as an enduring member to our prestigious customers. Our control room security guards are absolutely disciplined to manage access control system, providing new and temporary access control passes and are skilled in generating access control reports.